Privacy Policy

Last updated: June 2025 · Effective immediately

TCMType.com (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our digital products.

1. Information We Collect

Information You Provide

Questionnaire responses: Your answers to the body constitution assessment (symptoms, general health patterns). This data is used solely to generate your wellness report.
Email address: Collected at checkout to deliver your report and provide customer support.
Payment information: We do not store payment card details. All payment processing is handled by our payment providers (Paddle or Lemon Squeezy) under their own privacy policies.

Automatically Collected Information

Usage data: Pages visited, time spent on site, browser type, device type, and referring URLs — collected via standard server logs and analytics.
Session data: Temporary session identifiers stored in your browser's local storage to connect your quiz results to your report. This data is not linked to personally identifiable information.

2. How We Use Your Information

We use your information to:

Generate and deliver your personalised wellness report
Process your payment and confirm your order
Send your report recovery email (if applicable)
Respond to customer service requests
Improve our questionnaire and report quality
Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Health Information

Your questionnaire responses describe general wellness patterns (such as energy levels, sleep quality, and dietary preferences). This information is:

Used only to generate your report
Temporarily stored in encrypted form to enable report delivery
Not used for advertising profiling or sold to health insurance companies
Automatically deleted from our servers within 30 days of report generation

We treat your health-related questionnaire responses with the highest level of confidentiality.

4. Third-Party Services

We use the following third-party services that may process your data:

Paddle / Lemon Squeezy — payment processing and order management
Resend — transactional email delivery (report recovery emails)
Vercel — website hosting and serverless functions
Upstash — temporary session data storage (encrypted at rest)

Each of these providers operates under their own privacy policies and data protection standards.

5. Cookies and Local Storage

TCMType uses browser local storage (not cookies) to temporarily save your quiz progress and session data. This data:

Stays on your device only
Is cleared when you retrieve your report
Is not accessible to third parties

We do not use tracking cookies or advertising cookies.

6. Data Retention

Quiz answers: deleted from our servers within 30 days of report generation
Email address: retained for up to 2 years for customer support purposes, unless you request deletion
Order records: retained for 7 years as required for accounting and tax compliance

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you
Deletion: Request deletion of your personal data
Correction: Request correction of inaccurate data
Portability: Request your data in a portable format
Opt-out: Opt out of any future communications

To exercise any of these rights, contact us at support@tcmtype.com.

8. Children's Privacy

TCMType is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

9. Security

We implement industry-standard security measures including HTTPS encryption, encrypted data storage, and secure API access controls. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: support@tcmtype.com
Website: tcmtype.com